Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Denbigh | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Denbigh collects, uses, and safeguards your information when you use our online weight loss clinic services.

Who We Are

Pharmacy Weight Loss Denbigh is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Denbigh and across the UK. We act as the Data Controller for all personal information you provide to us. We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

We collect personal information necessary to provide safe and effective pharmacy and weight loss services. This includes:

• Identity information: Full name, date of birth, and gender
• Contact details: Email address, phone number, and delivery address
• Health information: Medical history, current medications, weight, BMI, and other health data relevant to your weight loss treatment
• Payment information: Payment card details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected via cookies

Health and medical information is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We use your personal data to deliver safe, effective, and lawful pharmacy services. Specifically, we use it to:

• Assess your suitability for weight loss treatments and medications
• Enable our registered pharmacist to review and approve your consultation before dispensing any medication
• Process and dispatch approved orders, with delivery typically completed within 1 working day of pharmacist approval
• Maintain accurate medical and dispensing records as required by pharmacy regulations
• Communicate with you regarding your treatment, order status, or any clinical concerns
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Improve our services and website experience

Our lawful bases for processing include the performance of a contract, legal obligation, and for health data, the provision of healthcare or treatment.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use essential cookies required for the website to function, as well as analytical cookies that help us monitor site performance. You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Data With Third Parties

We do not sell your personal data to any third party. However, we may share your information with trusted third parties where necessary to deliver our services, including:

• Secure payment processors to handle transactions
• Delivery and courier services to fulfil your medication orders
• IT and software service providers who support our website and patient management systems
• Regulatory and law enforcement bodies where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in line with UK data protection law.

Data Retention

We retain your personal and medical records in line with NHS and GPhC guidance, typically for a minimum of 8 years from your last interaction with us. After this period, data is securely deleted or anonymised. Payment data is retained only for as long as necessary for financial and legal compliance purposes.

Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. You have the right to access the data we hold about you, to request corrections if it is inaccurate, and to request deletion where applicable. You may also have the right to restrict or object to certain types of processing, and to receive your data in a portable format. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests promptly.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Denbigh
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk